Survey analytics by location across all your branches

From single branch responses to a company-wide picture

When an organization operates across multiple sites, collecting customer feedback through a single generic link creates administrative overhead. Store managers must manually sort through spreadsheets to determine which location served which customer. OnlinePoll solves this by structuring your organization into a customizable node tree with levels such as country, district, region, and branch.

Every node in your tree receives its own dedicated collector, consisting of a web link and a printable QR code poster. When a customer scans the QR code at a specific store, their submission is attributed to that exact location automatically. As responses arrive, the system rolls data upward in real time. Store managers view local branch submissions, regional supervisors review aggregate metrics for their district, and company executives monitor overall performance without manual sorting.

Filtering survey analytics by location and date

Evaluating multi-unit operations requires flexible filtering so managers can isolate specific trends or review high-level summaries. OnlinePoll provides built-in filter controls on the analytics dashboard, allowing you to slice feedback by organization node and timeframe without creating separate reports.

Selecting any node in your hierarchy instantly updates all charts, rating distributions, and text responses to reflect only the branches within that territory. If you want to compare branches survey results, you can toggle between individual store nodes to observe operational differences across neighborhoods or cities. Date filtering works alongside node selection, enabling you to evaluate feedback across the past week, month, quarter, or custom calendar ranges. This helps teams measure the impact of local initiatives by reviewing score changes over specific periods.

Question breakdowns for NPS and satisfaction ratings

The analytics dashboard provides question-by-question breakdowns that convert raw submissions into clear operational summaries. For standard multiple choice questions, the platform displays live vote totals and distribution bars so you can see customer preferences at a glance.

For specialized customer experience metrics, OnlinePoll automatically categorizes responses into structured indexes:

• Net Promoter Score: When you include an NPS question, the system groups respondents into promoters, passives, and detractors to calculate your net score. You can track NPS by branch to see which locations earn strong customer loyalty and which need operational coaching.
• Rating summaries: Star ratings and numeric scale questions generate average scores and distribution charts, helping you produce a customer satisfaction report by store.
• Matrix questions: Multi-attribute questions display mean scores for each row, making it easy to evaluate service touchpoints like cleanliness, staff friendliness, and speed of service.

Funnel and drop-off analysis across questionnaire pages

Long or confusing questionnaires lead to incomplete submissions, which reduces your overall sample size and distorts results. OnlinePoll includes built-in funnel and drop-off analytics that track respondent progression across every page of your survey.

The funnel report shows the volume of participants who opened the survey, advanced past each page break, and reached the final submission screen. By reviewing this progression, managers can identify the exact page where participants abandon the questionnaire. For example, if many participants leave on a page containing a lengthy open-ended question or an unnecessary phone number field, you can adjust that question or make it optional. Improving question flow ensures higher completion rates across every branch in your organization tree.

Device, geography, and time-of-day breakdowns

Understanding the technical and environmental context of your respondents helps you interpret feedback accurately. The analytics suite provides detailed breakdowns across participant hardware, geographic origin, and submission timing.

The platform categorizes responses by device type, operating system, and browser. Because in-store QR code collectors are typically scanned on smartphones, reviewing device distributions confirms whether your mobile respondent experience is smooth. Geographic analytics map submissions by country and city using salted IP hashes, verifying that feedback originates from intended local markets while maintaining strict privacy standards. Time-based analytics plot submission volume by hour of the day and day of the week, revealing peak customer engagement windows and helping managers align staffing with peak feedback periods.

Reading small sample sizes and node comparisons responsibly

When comparing locations across a branch network, managers must evaluate sample sizes carefully. A small branch with twenty total submissions might show a higher average satisfaction score than a busy flagship location with five hundred submissions, yet the smaller sample is more susceptible to single score swings.

To evaluate location data responsibly, consider these operational practices:

• Check response volume: Always review the total number of completed responses before drawing firm conclusions about branch performance.
• Track longitudinal patterns: Focus on multi-week or monthly rolling trends rather than reacting to single-day score fluctuations.
• Read qualitative comments: Use the single-response viewer to inspect text remarks alongside numeric ratings for deeper operational context.
• Curate records: Organization administrators can delete invalid entries or anonymize sensitive responses directly from the response list.

Exporting clean data and sharing read-only reports

Sharing survey findings across leadership teams and branch managers is straightforward. OnlinePoll offers raw data exports and secure, shareable reporting links to accommodate different operational workflows.

You can export your complete dataset in standard CSV or XLSX spreadsheet formats at any time. Exports include full response records, node attribution labels, timestamps, and question answers. This allows your analytics team to archive records or combine survey metrics with internal operational spreadsheets. If you want to share findings with external stakeholders or branch managers without granting workspace editing permissions, you can generate read-only result links with optional expiry dates. Organizations also have access to an automated written AI summary in Turkish generated on the platform's European Union server without transmitting data to third parties.

Frequently asked questions